According to Microsoft’s latest By The Numbers report, there are more than 1.4 billion monthly active devices running Windows 10 or 11 around the world. They are some of the most critical certs for IT support professionals to get simply because of the prevalence of Microsoft in the office. Microsoft certifications train and affirm the technical skills required to perform Microsoft technology-related positions within an organization. This blog discusses the top ten recommended IT support certifications, along with a few insights on why they are so impactful. Whether you are looking to start or “reboot” your IT career, or to simply stay up to date on the skills and knowledge needed to work with the ever-changing technologies, security considerations, and best-practices of the profession, it is important that you accrue the Information Technology (IT) certs that are most likely to have the biggest impact on your organization-and your career. It is important to note, however, that the nature of technology requires ITSM professionals to continue to obtain new certs and recertify to maintain their knowledge and skills through the continuous innovations and changes of the technologies they work with. However, relevant IT support desk certifications can often act as an alternative, particularly when combined with in-field experience, allowing even those with just a high school diploma to achieve the same or more career success with the relevant information technology (IT) certifications. More technical positions may require a degree in a certain field, such as computer and information technology or engineering.
Typically, education requirements for a computer support specialist include an associate’s degree, while user support specialists require some college courses.
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